Ask the Concierge: Insider Tips from Lee Boulton, Head Concierge at Brown's Hotel

The amiable Lee Boulton, head concierge at Brown's Hotel, began his career in the hospitality industry in 1991 and has since worked in various five-star hotels, gaining insight and experience along the way. Having spent the last decade working at Brown's, he says...

For Boulton, no request is too big or too small. Here, we put his little black book to the test and discover the best addresses to shop, dine and view art in and around Bond Street this summer. 

How do you like to start your day at Brown's?

I’d start with a quiet morning walk through Green Park. It's just moments away from Brown's Hotel and always feels like a peaceful little escape from the city’s buzz. There’s something grounding about watching the early light filter through the trees and seeing people start their day with a run or with a coffee in hand.

Can you describe some of the more unusual guest requests you've encountered?  

Just recently, a couple of hours before a young family was due to head over to The Ritz for afternoon tea, the mother quietly pulled me aside and showed me a photo of a handbag she had seen online and needed to have within the hour. We managed to source the exact Gucci handbag she had in mind and had it ready at the desk just as she was leaving. She then swiftly transferred a few baby essentials into it and explained, quite frankly, that she didn’t want to be seen carrying a diaper bag in that setting. It was one of those fast-turnaround moments where teamwork, trusted contacts and knowing how to get things done efficiently really paid off. 

In your view, what are summer's must-see shows in the area?

The Summer Exhibition 2025, Royal Academy of Arts: The UK's longest-running open-submission art show returns with the theme of “dialogues”, exploring how art fosters conversations across disciplines and cultures. The exhibition features a diverse array of contemporary pieces, including prints, photography and architectural works.

Giant at the Harold Pinter Theatre: Mark Rosenblatt’s play Giant tells the story of the renowned children’s author Roald Dahl (played magnificently by John Lithgow) and the controversy sparked by an antisemitic article he published. Set over a single afternoon in 1983 at Dahl’s family home, just before the release of his book The Witches, the play captures a pivotal moment as the writer grapples with a difficult choice: whether to apologise and try to salvage his reputation, or, to stand firm and risk losing it forever.

For a guest looking to buy an engagement ring for their loved one, which jewellery house would you suggest?

Boodles, Boodles and Boodles! It’s one of London's most prestigious and respected jewellers, with a rich heritage dating back over a century. The New Bond Street boutique offers a stunning array of fine jewellery that combines classic elegance with contemporary flair. What sets Boodles apart is its commitment to quality and the personalised service it provides, whether you’re choosing a ready-made piece or commissioning a bespoke creation.

What’s one of the best perfumers in the area?

The Ormonde Jayne boutique is located in The Royal Arcade on Old Bond Street. This charming perfumer offers a curated selection of signature fragrances and provides an immersive journey into the brand's world of scent.

If you had a guest looking to buy a new watch or repair a beloved timepiece, where would you recommend that they go? 

Brown’s Hotel is ideally situated right in the heart of London’s luxury watch district. Almost every high-end watchmaker is just a short walk away, including iconic names on Bond Street and elsewhere in Mayfair. If you’re seeking discreet, expert repairs, I highly recommend Russell Talerman on Maddox Street. It is known for its meticulous work and professionalism, making it a trusted choice for those who value privacy and quality craftsmanship. 

Which restaurants are best for solo diners? 

I always suggest counter dining when eating alone. Mayfair has some exceptional options that cater beautifully to both solo diners and small groups. 

BiBi, 42 North Audley Street, offers modern Indian cuisine with a bold twist. The counter seating gives you a front-row view of the open kitchen, making it an engaging spot to dine alone or with a friend.

Bar des Prés, 16 Albemarle Street, fuses French and Japanese influences in a chic, low-lit setting. The counter seats are great for enjoying sushi and small plates while soaking in the atmosphere.

For guests who take their fitness seriously, which outdoor activities do you recommend? 

Brown’s concierge provides a running map for guests, which includes three carefully thought-out routes: a 2K, a 5K, and a 10K option, all of which pass through some of London’s most iconic green spaces – Green Park, St James’s Park and Hyde Park. Our doorman will be waiting for you on your return with a glass of chilled water. 

Where is the best place to enjoy a nightcap?

Evenings are best spent at Brown’s with a drink in the Donovan Bar. The vibe is always just the right mix of cosy and glamorous.